SHIPPING & RETURNS
SHIPPING POLICY
At Eidanes, we take pride in our shipping policy. We are committed to providing clear and reliable information about our shipping methods, packaging, and costs. Our priority is to build trust with our customers and ensure that your orders are delivered securely and promptly.
We understand the importance of transparency and reliability in shipping, and we strive to exceed your expectations. Rest assured that your Eidanes purchases will be handled with care from the moment you place your order to the time it reaches your doorstep.
RETURN & EXCHANGE POLICY
At Eidanes, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your item, our return and exchange policy is here to help.
Eligibility for Returns & Exchanges
• Items must be returned or exchanged within 30 days of delivery.
• Products must be in their original condition, unworn, and with all tags and packaging intact.
• Custom-made or personalized items are non-refundable unless faulty.
How to Process a Return or Exchange
1. Contact Us
• Contact us with your order number and reason for the return or exchange.
2. Approval & Instructions
• Once your request is approved, you will receive detailed instructions on how to return your item.
3. Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
Damaged or Defective Items
• If your item arrives damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or full refund at no additional cost.
If you have any questions about our Return & Exchange Policy, feel free to contact us. We’re here to help!